Challenge
The prompt processing and tracking of offers are crucial for maintaining customer satisfaction and ensuring business success. Our client faced the problem that offers go through multiple phases involving different individuals. The high manual effort and complex analyses made it difficult to assess the current status. To optimize this process and simplify analyses, our client decided to develop a monitoring app.
Approach
In close collaboration with the client, we thoroughly analyzed the processes and divided them into individual steps. We represented these workflows in the app through various pages, with each page depicting a specific process status. By using targeted visualizations and tabular overviews, we were able to break down the complex relationships into intuitive and understandable sections. The integration of databases enabled the processing of large data volumes, and through the incorporation of APIs, we significantly enhanced the app’s performance.
Results
Thanks to our solution, our client gains a comprehensive overview of the entire process flow and can easily track the status of individual offers. Additionally, they obtain valuable insights that influence the settings and parameters of the offers and support informed decision-making. The entire process can now be handled in a shorter time using the app, leading to a significant increase in efficiency.
Value for the Client
- Increased Transparency: The client can clearly view the status of each offer at any time.
- Improved Decision-Making: New insights and analyses support informed decisions and optimize offer parameters.
- Time Savings: Automation and structuring of processes enable faster handling of offers.
- Efficiency Boost: The integration of databases and APIs ensures powerful and smooth app performance.