Customer Service Automation
We help companies to unlock the full potential of generative AI for customer service automation. GenAI can be used to automatically forward emails to the right recipient, draft responses, and fully automate processes.
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We develop tailored AI solutions for customer service automation
Your Experts for AI in Customer Service Automation
Customer service departments process a flood of emails daily. Categorizing, forwarding, reading, and responding to these emails typically takes a lot of time. However, GenAI, especially LLMs (Large Language Models), offer the opportunity to automate processes, thereby increasing efficiency, utilizing resources better, reducing response times, and sustainably improving customer satisfaction.
Through email routing, message categorization, extraction of important information, error checking, and even the automatic generation of personalized responses, customer service can be optimized by AI. Our team has already developed and implemented generative AI applications for customer service automation in various business contexts. With our comprehensive AI expertise, we are the ideal partner for your ambitions in the field of GenAI, foundation models, and LLMs.
Benefits of AI in customer service automation
Personalized customer interactions
Based on past interactions and taking into account general customer and company data, automatically tailored response suggestions are generated.
The automatic extraction and processing of essential information such as serial numbers ensure precise statements and prevent errors through automatic content validation.
Drastically reduced response times
Large volumes of email inquiries are effortlessly handled without compromising response quality. This results in accelerated response times and increased customer satisfaction.
Efficiently utilized resources
The optimized categorization, processing, and response to emails save valuable working time that can be efficiently invested elsewhere.
Case Study: Automating Geberit's Customer Service with AI
We’ve developed an AI based solution for , designed to revolutionize the way they handle customer inquiries. This tool features an email bot that categorizes emails, directs them to the relevant departments, and even generates automated email response suggestions using ChatGPT. The outcome is a significant reduction in request processing time, resource optimization, and increased customer satisfaction.
Our solution approach
- Default features like response drafting and email routing
- Adaptability to your specific use case
- Integration capabilities with OpenAI or open-source models
- Support for secure connections to proprietary and sensitive data
Interested in AI powered customer service automation?
If you are interested in developing an AI based solution to optimize your customer service or simply want to explore the potential of this technology for your business, we are happy to get in touch with you. Our AI consultants are looking forward to meeting with you.